Return Policy
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Introduction
At Intervention Lighting, we aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your product, you may return it under the terms outlined in this Return Policy.
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Eligibility for returns
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Products can be returned within 14 days of receipt.
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Items must be in their original condition, unused, and in the original packaging.
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A valid proof of purchase is required for all returns.
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Non-returnable items
The following items are not eligible for returns:
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Products that have been customized or personalized.
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Items damaged due to improper use or handling.
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Clearance or final sale items.
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Return process
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Initiate a Return: Contact us at info@interventionlighting.com with your order details and reason for the return.
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Approval: Once your return request is approved, we will provide instructions for returning the product.
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Shipping: Pack the product securely and ship it back to the address provided. Customers are responsible for return shipping costs unless the product is faulty or incorrect.
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Refunds
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Refunds will be processed within 14 days of receiving the returned product.
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The refund will be issued to the original payment method used during purchase.
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Shipping costs from the original order are non-refundable unless the product was faulty or incorrect.
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Exchanges
We currently do not offer direct exchanges. If you wish to replace a product, please return the original item for a refund and place a new order.
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Damaged or faulty products
If your product arrives damaged or defective, please contact us at info@interventionlighting.com within 7 days of receipt. Include photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
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Contact us
For any questions or concerns about returns, please contact us:
Email: info@interventionlighting.com
Phone: +31 (06) 42 46 49 90
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Thank you for shopping with Intervention Lighting. We appreciate your business!